WATCH THE STEP BY STEP TUTORIAL TO EXPLORE ALL THE BASIC FUNCTIONS OF POCKET INSPECTIONS!
I have purchased a license package, how do I assign them to users?
After purchasing the license package, they are assigned to the account from which the payment was initiated. To distribute the license among users in your organization, go to Menu -> Team.
Then click on the user to whom you want to assign/change the license and by clicking on the “Assign license” field, select the license that is to be granted to this user. Finally, click Save.
How can I turn off the activity report?
To turn off the activity report, go to Menu -> Settings, then in the Notifications field, you can turn off the daily activity report using the slider.
Remember to save the changes.
Can I change the frequency of submitting the activity report?
Currently, you can only change the time you receive the activity report.
How can I disable e-mail notifications from the project about generating a report or uploading a plan?
To disable notifications, enter the project settings, then the notification field. There we can choose which notifications we do not want to receive.
Note: The changes apply only to the selected project, it may repeat the procedure in other projects in which we participate.
How do I delete a project forever?
To permanently delete a project from our account, go to the settings of this project and at the very bottom, there is an option: Delete project forever. After entering the login password, the project will be deleted forever.
Is it possible to transfer issues from one project to another?
Unfortunately, this is currently not possible.
The issues that have just been added are not showing up in the issue list.
Probably filters have been applied to the issue list and the added snags do not meet the conditions of these filters. In this case, you need to clear the filtering in the filters window.
How do I change my account password?
To change the password to the Pocket Inspections account, in the application login window, click on the “Forgot your password?” or use the link https://app.pocketinspections.com/forgot-password, and then enter the user’s email and set a new password in the message received on the email.
Is it possible to change the e-mail account assigned to the account?
You can change the e-mail address assigned to your account. In that case, please contact the Pocket Inspections team so we can implement this change.
How do I add other project templates to my profile?
Default project templates are assigned to the account based on the information provided during registration.
If you would like to use other templates available in Pocket Inspections, go to the “Manage project templates” field in the Menu and then select the ones you are interested in from the templates available online.
How can I create my design template?
Obecnie nie ma takiej możliwości. Możemy wykonać dla Ciebie taki szablon za dodatkową opłatą.
How can I change the order of the issues in the report?
To change the order in which issues are displayed in the report when selecting the report settings, click the “Set Filters” button and there you can change the order in which issues are displayed.
Can I choose which issue information will be displayed in the report?
Yes. In the final settings, we can choose which information about issues should be displayed in the report.
However, this option is only available in Technical report, and Issues summary table templates
I cannot update the application. The update button is not displayed after going to the Play Store
In this case, you need to force quit the Play Store application, then restart it and manually search for Pocket Inspections. Then the update button should appear.
Sometimes it is also necessary to clear the cache of the Play Store application and only then restart it.
How to add another person to a company/organization?
To invite more people from our company to Pocket Inspections, use the Menu-> Team option, and then select Invite.
What happens when my phone turns off and I didn't have time to sync?
Switching off the phone should not result in the loss of the issues that have not been sent to the server.
Note: Due to significant software differences, however, we recommend that you perform synchronization before turning off your phone.
Where are the drawings and documents uploaded into the application stored?
All data is stored on our servers. For offline work in the mobile application, the data is downloaded to the device. During operation, newly created issues, tasks, and other data are saved in the device memory, and after synchronization, they are sent to the server.
Can I change the personal data displayed on a specific report depending on which company I work for?
Unfortunately, this is currently not possible.
Where can I find information about the project? How to update them?
The information card of a given project can be found in its settings in the field “Project details”.